Rhonda R Fqo

Not happy with recent quality of the cracker.

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Ok Ritz, I have been using boxes, boxes and boxes every year for 30+ years. Recently something has changed. I put it on and in too many recipes to name. They are definitely less buttery and very crumbly. At first I thought a box might have been effected, but the box after it was the same way. Please go back to the old recipe- I am begging you!
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Preferred solution: The old cracker recipe back.

Jessica S Wgp

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Product disappointing

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Ritz Crackers - Product disappointing
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So, I have always lived every Ritz crackers product since I was a kid. So I was actually disappointed for the very first time yesterday because I bought a bag of Ritz Crisp &Thins, Salt & Vinegar flavor which I love! Imagine my shock and horror, that not only was the whole bag unflavored (No salt and vinegar), but actually COMPLETELY unseasoned!! As in, not even salt added!! What a blow to my tastebuds!!! I just wanted to bring that to someone's attention Sad
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Pros:
  • Great flavors

Preferred solution: Preferably just a replacement bag please??

Madison M Byy

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Verified Reviewer

Tissue in the bag

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Ritz Crackers - Tissue in the bag
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I bought a 12 pack of the mini bags of ritz crackers and cheese (My 1 1/2 year olds favorite snack). A little over a week she probably ate 6 of the bags. Opened the next bag and seen something white poking out covered in cheese. Looked like a tissue. Threw the rest of the box out. I am disgusted my daughter ate those other 6 bags.
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Loss:
$13
Pros:
  • Great size cracker for my daughter to eat
Cons:
  • None other than this tissue

Preferred solution: Apology

User's recommendation: Always check the bag for giving it to your children.

Anonymous

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Verified Buyer
| map-marker Riverdale, Georgia

Found a peanut butter looking substance on crakers.

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Ritz Crackers - Found a peanut butter looking substance on crakers.
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Ritz Crackers - Found a peanut butter looking substance on crakers. - Image 5
I purchased a box of Original Ritz Crackers. To my surprise there was something that looked like peanut butter on all them, which could be seen through the packaging. This substance was inside of all the cracker packs. I love Ritz Crackers, but I am reluctant to purchase them again. This could be dangerous for someone to eat.
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User's recommendation: Please check your Crackers when you open them.

1 comment
Guest

I found the same thing on a recent box of Ritz crackers. It looks like peanut butter, but I’m afraid of eating them.

Rick B Twr

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Verified Reviewer
| map-marker Mckinney, Texas

The Crackers suck due to Cheap quality! They break up as soon removing from the package; they break as I attempt to dip them! Such poor quality! MAKE THEN TO BE HIGH QUALITY! They suck now!

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Ritz Crackers - The Crackers suck due to Cheap quality! They break up as soon removing from the...
Ritz Crackers - The Crackers suck due to Cheap quality! They break up as soon removing... - Image 2
Updated by user Nov 27, 2023

They have made no attempt to call or email me!Very disappointing!

Original review Nov 22, 2023
Cheap thin crackers!
How many ways do I have to tell you the Crackers SUCK; they Break after upon opening the package!
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User's recommendation: I highly DO NOT RECOMNEND THEM!

1 comment
Rick B Twr

Your Horrible system of Confirmation Codes sucks & does not Work! When I copied the Code you requested 2X's did not Work!

You better have your Techs Work on that! The Crackers fall apart & The Complaint Code System Fails and gets & F for FAILURE from ME! FIX Your CRACKERS & your Complaint System! Your Thin Falling-Apart Crackers has been going on for Months!

Shame on.

the whole Company---Your Cutting Corners to up your Points on the market & cheating Customers with Poor Quality! I'm glad I do not invest in your Company!

Anonymous

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Verified Buyer
| map-marker Tampa, Florida

Buying Ritz crackers opening up the box and three of the packages are split wide open

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Buying Ritz crackers opening up the box and three of the packages are split wide open
Buying Ritz crackers opening up the box and three of the packages are split wide open - Image 2
Buying Ritz crackers opening up the box and three of the packages are split wide open - Image 3
For open bags of Ritz in one box can not use them at a party when you open them on the day and are stale
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User's recommendation: We like the Ritz but if they’re not going to seal them, don’t sell them

Anonymous
map-marker Queens, New York

Less crackers in my box

Ritz Crackers - Less crackers in my box
Its plain old greed and power makes you get away with it because small people dont have the resources to sue you.
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User's recommendation: Boycott the brand

Lisa P Bct

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Verified Buyer

My crackers was burnt instead of crisp.

Ritz Crackers - My crackers was burnt instead of crisp.
Ritz Crackers - My crackers was burnt instead of crisp. - Image 2
Some of the crackers was burnt and left a bad taste in my mouth. Theres a difference between burnt and crisp. My entire bag was the same there I really couldnt even taste the cream cheese and onion at all.
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Loss:
$299

Preferred solution: Full refund

Rizwana H Czk

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Verified Reviewer

Found metal piece on a cracker

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Ritz Crackers - Found metal piece on a cracker
We found a metal piece in one of the cracker. I know my kids eats them for snacks but happened to be my husband found it in his cracker. I hope theres no more pieces in other crackers. Please look into it for safety.
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Loss:
$10
Pros:
  • Was a great snacks
Cons:
  • Poor quality control on making

Preferred solution: Make sure all it’s not in any other product.

Anonymous
map-marker Monroe, New York

The crackers have no taste. Before a hint of salt was what made it good. Now they just plain crackers. I’m going to go back to saltines.

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Ritz Crackers - The crackers have no taste. Before a hint of salt was what made it good. Now they...
Flavor & quantities. Do not like! Do not like! Do not like!!! Do not like!!! Do not like!!! Please go back to the other flavor.
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User's recommendation: Bring back the old flavor of the crackers. The box says original but, it’s not.

Jamie T Nrm

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Verified Reviewer

Product quality

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Ritz Crackers - Product quality
Updated by user Dec 21, 2023

They are sending me 2 coupons to replace both boxes. Ty Ritz

Original review Dec 21, 2023
Looks like the machine didn't seal the package right and it smashed the crackers on the end so it looks to be open and crumbly.
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Loss:
$6
Pros:
  • Taste
Cons:
  • Quality control

Preferred solution: Full refund

User's recommendation: Will always recommend Ritz

Anonymous
map-marker Yuba City, California

Throwback

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Ritz Crackers - Throwback
Ritz Crackers - Throwback - Image 2
Just a throw back picture from 1942 ritz crackers number one be in my book crunchy crispy oh so goodness
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User's recommendation: Yes long standing company

Chuck D Gbk

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Verified Reviewer

Foreign substance on crackers

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Ritz Crackers - Foreign substance on crackers
Ritz Crackers - Foreign substance on crackers - Image 2
Opened sleeve of ritz crackers and had eaten a few before I noticed a foreign substance on the crackers.
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Preferred solution: Explanation of substance found

User's recommendation: Carefully check your ritz crackers

Maria B Myn

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Verified Reviewer
| map-marker Clarksville, Tennessee

I got scammed

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So every single day or sometimes I ask my teacher for some ritzcrackers with peanut butter AND today I got the last one in the pack and I noticed that at first their were 5 and then i ate one and say that there was 3 left meaning I only had 4 because there was a crack with peanut butter on top of a peanutbutter cracker that was already made meaning there was 3 crackers on top of eachother with peanut butter in between each cracker and I think its not fair I only eat 4 crackers
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User's recommendation: COUNT YOUR CRACKERS

Lillian K Oeo

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Verified Reviewer

Only a 4th of the bag was full.

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Ritz Crackers - Only a 4th of the bag was full.
Ritz Crackers - Only a 4th of the bag was full. - Image 2
The bag of Ritz chips I bought had MAYBE a fourth of the bag filled with them. A huge disappointment and it's not good business. I am not happy with my purchase. I want Ritz to compensate me for it.
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Loss:
$5
Pros:
  • Taste good
Cons:
  • Sells mostly air barley any chips in the bag more air than chips

Preferred solution: Full refund

Maria B Myn

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Verified Reviewer

MY CRACKERS WERE WRONG

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i ONLY got 3 crackers meaning there were 2 normal ones and 1 that was stacked with 3 crackers meaning there was peanut butter in between each of those three crackers and I got scammed
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Pros:
  • Very delicous
Cons:
  • Dont do their job right they need to count their crackers

Preferred solution: Deliver product or service ordered

User's recommendation: COUNT YOUR CRACKERS

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